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Refund & Exchange

  • If you found out that wrong items has been sent to you, please contact us immediately. 
  • All merchandise must be returned in the original selling condition and the original product packaging. 
  • Returns item must be unused, unworn, unwashed and in the same condition in which it was received by you. 
  • All merchandise once used, it will considered sold and not returnable, not exchangeable and not refundable. 
  • Returned products must be shipped back within 7 days from the date of delivery. 
  • We reserve the right to deny returns if the items does not meet our return policy guidelines. 
  • Strictly no return for sales or promotion items.

Shipping & Delivery

  • For returning item, you will be responsible for paying for your own shipping costs. 
  • Shipping cost is non-refundable except we made mistake during the shipping process. 
  • Once your order have been packed, an SMS/email will be sent to you to inform that your order has been dispatched. The consignment note to track your order’s status will be included in the SMS/email.